FAQs

where can i buy houseplantarama co. apparel?

Houseplantarama Co. apparel is currently only available to purchase online, right here at https://houseplantarama.com, where you can find a huge (and growing) range of gorgeous, unique indoor plant inspired clothing and accessories for men, women, kids and babies. We are constantly adding new ranges and new products and invite you to join our mailing list below so YOU are always the first to know!

We are currently taking expressions of interest for stockists around Australia too. If you are a retailer and you are interested in finding out more, please write to us at enquiries@houseplantarama.com and together we will work to make it happen!

Do I have to place a minimum order?

Absolutely not! Get your hands on your favourite Houseplantarama Co. shirt, printed on demand, without having to fork out any more than just what you want!

What currency are your prices listed in?

At present, we only ship throughout Australia so you can expect that all our pricing is in Australia dollars (AUD$) and includes GST.

What payment methods do you accept?

At present, we accept payment through PayPal and AfterPay.

Using PayPal, you are able to pay directly from your PayPal account which you will be prompted to log into once you have selected PayPal at the checkout. Alternatively, you can also use the PayPal processing system to pay via a credit or debit card (VISA, Mastercard, American Express), without needing a specific PayPal account.

We are also proud to announce that Houseplantarama Co. has partnered with AfterPay so you can ‘Shop now, enjoy now, pay later.’ Selecting AfterPay at the checkout, you will be able to get your hands on the Houseplantarama Co. apparel and then pay it off in four equal installments, interest free. 

I want to use AfterPay – how do I do it?

If you don’t already have an AfterPay account, you will need to create one before placing your order, but you can do this via our checkout also. By selecting ‘AfterPay’, this will open a further drop down information tab. Once you click the ‘Pay Now with AfterPay’ button, you will automatically be redirected to AfterPay where you can log into your account and accept the purchase.

After this you will return to us at Houseplantarama Co. and your order should process. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully.

You will receive an AfterPay order confirmation separately to Houseplantarama Co. confirmation and you will be able to keep an eye on your payment schedule directly via the AfterPay website.

To find out more about AfterPay, or to set up an account, CLICK HERE.

Are my payment details safe?

We, Houseplantarama Co., as the merchant, do not have access to your payment information at all. All of our payments and billing etc. are smoothly taken care of by either PayPal or AfterPay, both very highly regarded and trusted companies for the buying and selling of products. Each have their own layers of security, encryption and protection so you can feel safe in shopping with us. For more information, please see their respective websites.

We have also done everything we can to build our website with a secure domain and hosting (see the little padlock icon in the top of the browser) – https:  This means that we are secure against hackers whilst transactions occur (and all the time). 

I need to change/cancel items on my order.

We want you to feel like you are in good hands when purchasing with Houseplantarama Co., so please take your time and care when placing your order.

Once an order has been placed in our system, we have only a very small window of time to change or cancel your order, including change of address. If there is a change that needs to be made, such as a change in colour/style/shipping address, please contact us immediately via enquiries@houseplantarama.com and we will endeavour to organise this for you. If however, we have already initiated the printing process on our end, unfortunately any chances or cancellation requests to your order/s will be denied. In this case, your order will need to be exchanged according to our Returns and Exchange Policy

How do I know if my order was successful?

All orders that have been placed successfully and are making their way through to our printing team here at HQ will be accompanied by an order confirmation directly via email. This should arrive in your inbox within 1 hour of purchase, but can sometimes land in your junk/spam folder so if it hasn’t arrived, don’t forget to look in there!

If you are still not sure if your order was successful, please check with your financial institution or by looking inside your PayPal or AfterPay account, as appropriate.

Where do you ship?

Check out the full debrief of our Shipping Information HERE.

How much is shipping?

Check out the full debrief of our Shipping Information HERE.

I’ve placed my order… when can I expect it to arrive?

As soon as your order has been placed and payment has been received, a chain of events is set in motion to print and package your order and have it dispatched from our Australian warehouse as soon as possible!

All our orders are printed on demand, just for you! We aim to deliver all products within 7 business days (if not, much sooner). Occasionally however, there can be delays with our couriers. Please contact us at enquiries@houseplantarama.com if it has been more than 10 business days since you placed your order.

Check out the full debrief our Shipping Information HERE.

I’ve placed my order – where can I find the tracking number for my Houseplantarama Co. order?

Fantastic! So you’ve successfully placed your order! The next addition to your wardrobe is being cooked up by our printing team as we speak!

We totally understand the excitement of waiting for a parcel to arrive and having a tracking number to track the progress of your delivery can feel like Christmas!

The team here at Houseplantarama Co. will send you a shipping notification including your tracking number within 24 hours of your product leaving our Australian warehouse. Please allow at least 3 days however, from the time of ordering for your product to be dispatched as each item is lovingly printed to order. 

Do you offer a pick up service?

Houseplantarama Co. HQ is located in Brisbane, Australia, however our printing house is currently not accessible to the public.

How can I provide feedback about a product?

We love hearing from our happy customers and we get very excited about sharing positive feedback with our team here at HQ. We’d love for you to a leave a review, which you can do quickly and easily by returning to the product page where you purchased the particular item and leaving a review towards the bottom of the page. Or alternatively – go blow up our social media pages and don’t forget to include the hash tag #houseplantarama!

Who should I contact if I have an issue?

We do our absolute best to ensure all of our customers have a fantastic experience shopping with us and we have a very good track record so far!

Occasionally though, we know that things can crop up. If you have an issue, whether it be related to shipping/delivery, or specific to the item you have purchased, please don’t hesitate to contact us via email enquiries@houseplantarama.com and we will work with you to get the issue sorted ASAP, whatever it may be!

**Please note that we are a small family run operation, focussed around bringing our customers incredible products that we use and love ourselves. With this in mind, we do not have a team manning our inbox 24/7 like large, soulless companies, so if you do get in touch with us, please allow 12-24 hours for a response.**

What are your returns and exchange policies?

Check out the debrief on our full Returns and Exchanges Policy.

Where are your products printed?

Each of our products are printed by hand at our HQ located in Brisbane, Australia. This is where we pack and ship each of our orders too!

What are your products made from?

Each of our products are made from 100% fine-combed cotton – incredibly soft to touch, preshrunk to minimise shrinkage, and sourced from only the most ethical manufacturers.

Are your products ethically made and sweatshop free?

Right from our conception, we knew that the practices we engage in as a business, no matter how big or how small, makes a difference. We have, since that time, sought to always consciously do the right thing, and be selective about how and where we source our products from.

Houseplantarama has opted to partner with a global manufacturer who have invested billions of dollars to ensure they have accreditations from Fair Labor Association and Worldwide Responsible Accredited Production.

We take ethical and responsible sourcing very seriously and we seek to attract customers that do the same.

I am a retailer. how can I become a stockist of houseplantarama co. apparel?

Right now, the team at Houseplantarama Co. are currently exploring the option for retailers to become stockists of our apparel. If you are a retailer interested in finding out more, please write to us at enquiries@houseplantarama.com and together we will work to make it happen!

SHOP NOW | FREE SHIPPING ON ORDERS OVER $100

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